Welcome to Daughters of Banaras! By using our website and placing orders, you agree to the following terms and conditions:
1. Use of Our Website:
- Use this website for legitimate inquiries and orders only.
- Provide accurate contact information for order processing.
- Agree to receive communication from us regarding your order if necessary.
2. Contract:
- Upon placing an order, you’ll receive Confirmation (Order & Shipping) mails/messages.
3. Availability of Products:
- Orders are subject to product availability. We may offer substitute products if needed.
4. Refusal to Process an Order:
- We reserve the right to refuse or cancel orders due to exceptional circumstances.
5. Delivery:
- We aim to deliver orders within the specified timeframe. Delays may occur due to unforeseen circumstances.
6. Price and Payment:
- While we strive for accurate pricing, errors may occur. We’ll inform you of any discrepancies and offer options for resolution.
7. Invoice:
- An invoice will accompany your delivered products.
8. Taxes:
- All purchases are subject to applicable taxes.
9. Exchange/Return/Refund Policy:
- Please refer to our detailed Exchange/Return/Refund Policy on our website.
10. Confirmation/Cancellation:
- Confirmation calls may be made for COD orders. Cancellations are subject to certain conditions.
11. Refund:
- Refunds will be initiated within 7 working days upon return of the order.
13. Return and Exchange Period:
- Products can be returned or exchanged within 7 days of purchase.
14. Eligibility for Return and Exchange:
- Proof of purchase is required for all return and exchange requests.
15. Conditions for Replacement or Refund:
- Please review our detailed conditions for replacement or refund on our website.
16. Process for Return and Exchange:
- Contact our customer service team to initiate the process.
17. Refund and Exchange Options:
- Customers may opt for a full refund or exchange, subject to availability.
18. Fraud Prevention Measures:
- We reserve the right to refuse returns or exchanges suspected of fraudulent activity.
19. Modification of Terms and Conditions:
- We may modify these terms and conditions at any time without prior notice.
20. Customer Satisfaction Guarantee:
- Your satisfaction is our priority. We’re committed to resolving any issues promptly and fairly.
